Category
Self-service and digital interfaces
Here you can find content about kiosks, directories, information hubs and digital interfaces that reduce dependence on manual support and better organize the visitor journey.
Editorial focus
What this category covers
How to design self-service to guide, inform and direct without confusing the user.
When it is worth integrating maps, directories, calls, services and content into one interface.
Which indicators help evolve a digital hub in high-traffic operations.
Articles
Articles in this category
Content already published for this editorial track.
Kiosks and self-service: how to structure digital journeys in physical environments
How to organize directories, services, calls, maps and content in digital interfaces to reduce friction in in-person service.
Want to structure a self-service hub?
Blucom can assess the journey, digital surfaces, services and integrations to design a consistent experience across kiosks, mobile and web.
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