Visitor experience
Clearer journeys, more autonomy and less friction in high-traffic environments.
- Visitors get lost and depend on human assistance
- Critical information is spread across different channels
Airports
Guidance, self-service and operational intelligence for high-traffic environments.
Direct answer
Why this industry matters
Airports is an industry where Blucom can combine guidance, self-service, operational data and computer vision according to the challenge.
Blucom combines products and solutions according to the flow, infrastructure and operating challenges of this environment.
Pain points
Operational challenges in this environment
Visitors with recurring questions
Lack of visibility into flow and queues
Typical applications
Practical application paths
Operational fit
Guidance, self-service and operational intelligence for high-traffic environments.
Recommended solutions
Solution themes with stronger fit
Indoor navigation
Routes and orientation for services and points of interest inside the physical environment.
- Difficulty finding gates, stores, services and internal areas
- Low continuity between kiosk and mobile
AI video analytics
Turn video into indicators, alerts and operational evidence.
- Cameras are not generating actionable data
- Operations react too late to events and bottlenecks
Queue management
Measure waiting time and bottlenecks to improve experience and efficiency.
- Management by perception
- Lack of consistent queue indicators
Most relevant products
Products that usually make the most sense here
Indoor digital map to guide visitors in large spaces
Routes, points of interest, QR Codes, kiosks, multilingual support, contextual information, and usage data for airports, shopping malls, events, and complex environments.
Information and self-service hub for services, content, and calls
Centralize maps, directories, services, assistance, useful information, and digital experiences on kiosks or mobile devices.
AI-powered video analytics to turn cameras into operational data
Count people, objects, and flows, track dwell time, generate heatmaps, alerts, and reports from existing cameras.
Intelligent management of queues, waiting times, and operational bottlenecks
Monitor queues in real time, identify service peaks, and generate data to improve the experience and operational efficiency.
Proof or next step
Deployment context
Starting point
Guidance, self-service and operational intelligence for high-traffic environments.
Case studies
Case studies
Bluhub Floripa Airport
Passenger information, self-service and guidance hub for airports
At Floripa Airport, Blucom evolved the initial digital map into a complete passenger information hub available on kiosks and mobile devices, bringing together flights, indoor maps, routes, directories, services, boarding guidance, useful content and WhatsApp messaging.
BluhubAirportsKiosks and mobileFlight informationBlumapsMessaging
FAQ
Common questions about this industry
Want to scope this segment with Blucom?
Share your environment, process and current bottlenecks so Blucom can suggest a realistic pilot or starting scope.